Refunds and our 24-hour guarantee

Crypto payments can't be reversed by a bank, so the guarantee has to come from us. Here is exactly what we cover.

Data eSIMs: what we cover

• The QR code doesn't install on a compatible, unlocked phone.
• The eSIM installs but has no service in a country the plan covers.

In both cases we issue a new eSIM within 24 hours. If we can't make it work, we refund you in the same coin you paid with.

eSIMs with a phone number

The guarantee works by replacement. If the eSIM itself fails, no signal where the plan has coverage or the QR won't install, we replace it at our cost. Mistakes on the buyer's side can't be refunded because the operator doesn't take these plans back:

• a plan bought for the wrong country;
• a local plan installed before arrival (for the UK plan this gets the eSIM blocked);
• wrong dates: the clock starts at install.

What we can't refund

• Data that was already used.
• A working eSIM you no longer need.
• Network fees charged by your wallet or exchange.

Payments that went wrong

• Paid less than the invoice (often an exchange fee): the order waits for the rest. Send the difference, or write to us with the transaction hash.
• Invoice expired before the payment arrived: write to us with the transaction hash, we match it manually.
• Wrong network or wrong coin: write to us at once. Some networks let us recover the funds, some don't.

How to claim

Send us your order link or ICCID and, for payment issues, the transaction hash:

• Telegram: @cypheresim_bot
• Email: support@cypheresim.com

We answer within 24 hours. Refunds go to a wallet address you give us, in the coin you paid with.